1. Working in the Private Security Industry
    •    Roles & responsibilities of security personnel
    •    Licensing laws & regulations
    •    Health & safety awareness
    •    Emergency procedures

2. Working as a Door Supervisor
    •    Searching procedures & powers of arrest
    •    Incident reporting & record keeping
    •    Eviction & trespass laws
    •    Drug awareness & safeguarding vulnerable people

3. Conflict Management
    •    Effective communication skills
    •    Risk assessment in conflict situations
    •    De-escalation techniques
    •    Managing aggressive behaviour

4. Physical Intervention Skills
    •    Safe & lawful intervention techniques
    •    Escorting individuals safely
    •    Minimising risk & using reasonable force